Privacy Policy

This Privacy Policy outlines how Surprise Lab collects, uses, and protects your information when you interact with our website or initiate a purchase.

1. Information Collection

We only collect the minimum amount of personal data necessary to fulfill your digital order. When you click "Proceed to Pay", we collect:

• Identification Data: Your full name.
• Contact Data: Your email address.

2. Data Usage and Purpose

Your personal information is used exclusively for the following purposes:

• To process your transaction and provide automated delivery of your ZIP file via EmailJS.
• To provide customer support and troubleshoot any delivery issues.
• To prevent fraudulent transactions and maintain the security of our storefront.

3. Third-Party Service Providers

To operate our store effectively, we share limited data with trusted third-party providers:

• Razorpay: Handles all payment processing. We do not store or access your credit card, bank details, or UPI credentials.
• EmailJS: Facilitates the instant delivery of your purchase to your inbox.

4. Data Retention and Security

We retain your order information (Name and Email) for our internal records to provide future support unless you request its deletion. We use industry-standard security measures, including SSL encryption, to ensure your data is protected during transmission.

5. Your Privacy Rights

You have the right to access, update, or request the removal of the personal data we hold. Since we do not use your data for marketing or newsletters, you will only receive emails directly related to your purchase.

6. Consent to Policy

By providing your information and clicking "Proceed to Pay", you signify your explicit consent to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using the checkout service.

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